Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 2026 - 15:54 CDT
Jun 24, 2026 - 15:54 CDT
Investigating - We experienced a brief database failover on the core-produs cluster between 19:04:26 and 19:04:38 UTC (~12 seconds). The failover was automatically triggered by a sudden spike in database connections, which increased from ~11 to 347 within a minute. CPU and system health remained stable, and no manual actions or maintenance activities were involved. The system recovered quickly, and we are currently investigating the source of the connection surge at the application level to prevent recurrence.
Jun 24, 2026 - 14:29 CDT
Jun 24, 2026 - 14:29 CDT
US Environment
Operational
API
Operational
CMS/MC
Operational
Kiosk
Operational
Web
Operational
Tablet
Operational
POS Integrations
Operational
POS Integrations (Legacy)
Operational
Link - Doordash
Operational
Link - GrubHub
Operational
Link - Skip the dishes
Operational
Link - UberEats
Operational
iOS App
Operational
Android App
Operational
Dispatch/Delivery
Operational
Loyalty - Punchh integration
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.